Our Commitment to You

At Ama Shop It, we believe in making your shopping experience smooth and hassle-free. But if an issue arises between you and a seller—or even us—we’re here to help resolve it quickly.

How to Report a Complaint

Facing an issue? Don’t worry—we’re here for you. Just give us a call at +234 913 427 9933, or reach out via live chat. For specific concerns, you can also contact the right team through email or an online form. We’ll make sure your concerns get to the right place.

Our Resolution Process

Once you report an issue, here’s what happens next:

1. We’ll collect your details (name, contact, and issue) and assign you a tracking number.
2. We’ll keep you updated via email until your issue is resolved.
3. When resolved, we’ll check in to ensure you’re happy with the outcome.

What if I’m Still Not Satisfied?

If we don’t resolve your issue right away:

• A specialist from our issue resolution team will dive deeper, investigate and get back to you within 48 hours.
• If it takes longer, we’ll escalate it to our customer experience team, aiming to fully resolve it within 5 days.

Can I Talk to Sellers Directly?

Yes! If needed, we’ll provide you with the seller’s contact information so you can resolve things directly.

What Happens if Sellers Don’t Cooperate?

Any seller that doesn’t engage in good faith may face restrictions or even removal from Ama Shop It.

Need More Help?

Feel free to explore more support resources on Ama Shop It—we’re always here to help!